These days, fast and easily accessible customer support seems almost essential for companies. Of course, this support should also be available round the clock, but how can this time and resource consuming task be accomplished without making your employees work night shifts? Let the trusty chatbot save the day. Continue reading →
If you’re working in business, IT, product development or marketing and haven’t been living under a rock for the past year, you will have heard of design thinking and of one of its practical applications, design sprints. We recently tried the condensed 3-hour version of the design sprint and I want to share our insights from this with you. If you have been living under a rock, firstly, I am very sorry. And secondly, don’t worry, I will explain the basic principles as we go along.
Chatbots are a dime a dozen. Except for Alexa, Siri and co most of them are pretty stupid though. They only react to specific keywords and respond with a pre-defined phrase. Wouldn’t it be great to actually use the current hype around Machine Learning (ML) and NLP / NLU (Natural Language Processing / Understanding) to bring your chatbot to the next level? With a little bit of help from Microsoft Bot Framework, Botkit, Botmaster, API.AI, Wit.ai, Watson, LUIS and whatnot, you are in for a treat.
Chatbots are currently THE trend to follow. You can gage that pretty easily by the fact that everyone is talking about them without knowing too much, without productively using them internally or in client applications and without knowing the technology behind them. Luckily, we have that covered 😉